Versa 4 screen too dim

[San698]

I go to settings and select high on brightness but it doesn't display brightness 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @San698. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post, I will do my best to help you! 

To better assist you, may I know what do you mean by "it doesn't display brightness"? Don't you find the brightness settings? Do you find it but you cannot change it? If this describes your issue, it sounds like you might have your Versa 4 in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings.. For more information, see How do I navigate my Fitbit device?

[San698]

I do not have sleep mode on. It is turned off. I just received this brand new versa 4 yesterday. When I'm able to set it to bright it reverts back to normal or dim