Versa 4 stopped tracking my sleep data

[ReneeS]

My Versa 4 has stopped  tracking my sleep for a number of nights now. I've never had this issue before. And it has already updated to the new sleep format with no issue. (which I liked the old one).

Id appreciate any help, this is a key part of my daily tracking.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ReneeS. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 has stopped tracking your data. I understand your concern, I will do my best to help you with this! 

As a first approach, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

[ReneeS]

Thank you - I've done that. I saw the message in an earlier post. I've been
using this Versa 4 for close to a year, with the premium package
specifically for the sleep details and have never had this issue before.

[Dave1120]

Hi,

My Versa 4 has also stopped tracking sleep data. It's been fine for over a year, and suddenly last week, nothing.

I wear it the same way I always have at night.  not happy with this.

[JujuPearl]

Same issue and circumstances here 😞

[ReneeS]

Exactly my experience. Disappointed, especially with paying a monthly charge

[Apolverarisam]

Mine also stopped tracking sleep 3 days ago and have tried all suggestions. I think it started happening when I linked to my Google account. 

[JujuPearl]

Update: my sleep was tracked last night.  I'm not sure what the "fix" was, and pray it lasts, but I did restart/reboot my device yesterday, among other things.

[ReneeS]

UPDATE - I did two things yesterday and something worked 😀 sleep is now tracking again.  I changed to my other wrist and I also changed my clock face. Probably the wrist, but I had changed to a new clock face around the same time it stopped working.

[aloriekat]

I had a Versa 2 for almost 3 years that quit automatically tracking my sleep about 5-6 months ago.  I logged time manually and miraculously it populated the sleep stages.  Well, 2 days ago I upgraded to a new Versa 4 and it's the same thing!  Quite frustrating.  I know that I've been wearing the watch correctly and not in odd positions that it wouldn't read.  What is the real fix?

[Jfgiles]

I have versa also , had it now for almost 2 years and it stopped tracking my sleep about 3 days ago. For the 3 previous days it had been tracking incorrectly saying I’d only slept 4.5 hours restlessly. When I had been asleep closer to 7-7.5 hours. Then like said just stopped. I let battery die then recharged but nothing