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Versa 4 stopped working after the update

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‎02-22-2024 08:24 - last edited on ‎02-23-2024 02:39 by Fitbit Moderator

‎02-22-2024 08:24 - last edited on ‎02-23-2024 02:39 by Fitbit Moderator

on 1/14/24 i got an update during the update my versa 4 stop working and there is no fix i need help please. customer service was NO HELP

Moderator Edit: Clarified subject

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‎03-04-2024 04:09

‎03-04-2024 04:09

Hi @Babycakes090376 - if the firmware update, or factory reset, fails there may be no way to recover the watch.

However, try fully charging, if it will, if not see How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

Another factory reset using the button might work if the watch still is able.

Once a watch fails an update and factory reset there is no fix available. I had a perfectly good watch that I was requested to factory reset and it was never usable again.

Author | ch, passion for improvement.

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