Versa 4 stuck in an update cycle

[JulieDM]

I had to update my Versa 4 yesterday. It is now stuck in a loop where the fitbit logo flashes (screen inverts) for a while, then a red X appears, then the screen goes dark. After about 15 seconds the cycle repeats. The side buttton does nothing. I can't switch it off or reset to factory. I have removed it from the bluetooth pairing on the phone, forgotten the device in the app upon which the app finds it an says it needs an update. After a while the app say the update has failed and the whole cycle repeats again.

Any help would be appreciated

Julie

[MarioSFitbit · Accepted solution]

Hi @JulieDM ! Welcome to the Community ! 
I'm sorry to hear that your Versa 4 is stuck. Thank you for your troubleshooting efforts. 

Could you please try, from the app, to change the clock face of your device ? How do I change the clock face on my Fitbit device?

I hope this serves, 

[JulieDM]

I don't know why but that appears to have worked.

Thanks for your help

Julie