Versa 4 time won't update

[Scottrl_]

My face time is stuck at 1:12.  I’ve tried to sync. I have been in the profile and app.  

Moderator Edit: Clarified subject

[485AZ]

Had same problem, stuck at 1:59. Had to restart Versa 4 by holding side button for 10 seconds until Fitbit logo shows. 

[MarreFitbit · Accepted solution]

Hi there, @Scottrl_. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @485AZ Thank you so much for your help, I'm glad to hear you managed to solve your issue. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

[Danahob]

Thank you! Just held the button in too and my clock is now working. Not sure why, but it works 😊

[MarreFitbit]

Hi there, @Danahob. Welcome to the Fitbit Community Forums. I'm glad to hear you're back on track. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping.