help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot update Versa 4

Tuesday - last edited yesterday by Fitbit Moderator

Tuesday - last edited yesterday by Fitbit Moderator

I just purchased a versa 4.  I downloaded the Fitbit app today so it’s the updated version.  I installed the versa and got all the way to where it says it has an update available.  I get to the last screen to update and the button won’t press.  I’ve already tried restarting versa and my phone.  I’ve also uninstalled and reinstalled the app.

 

IMG_2991.png

 

Moderator edit: clarified subject.

Best Answer
0 Votes
2 REPLIES 2

yesterday

yesterday

I am having the same problem.   The update button doesn’t work.

Best Answer
0 Votes

yesterday

In response to Cassee

yesterday

A warm welcome to the community forums @Mlyglesias. @Cassee 

Thank you for taking the time to share these details regarding the difficulty that you are experiencing with your Versa 4. 

@Mlyglesias While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

@Cassee, please take a look at the following help article: Why can't I update my Fitbit device? Sense series and Versa series

Best Answer
0 Votes