Versa 4 won't charge properly

[ShellF84]

When I put my Versa 4 on the charger, the screen keeps switching from the home screen to the charging screen every 5 seconds and isn't actually charging.

I'm using the charger it came with, and the pins are all aligned etc.

Any ideas? I only bought it 3 days ago!

Thank you 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ShellF84. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is still not charging despite you using the original charger. I understand your concern, I will do my best to help you with this!

As per the description of your post, it could be a sign the contacts need cleaning. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

Please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[ShellF84]

Hi,

I've only had the fitbit since Friday 6th September, so dust can't have built up over time.

I've still checked and cleaned the pins and contacts and it's still doing the same thing.

I think there's something wrong with the battery as each time I try to charge it it's saying a different percentage.
When I first opened it on Friday it was at 53%, yesterday when I charged it it was at 24%, then dropped to 7% in 5 minutes, and today when I've tried again it's at 45%!

Any further advice is welcome.

Kind regards
Shelley


Sent from my Galaxy