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Versa 4 won't charge

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‎10-29-2023 09:18 - last edited on ‎10-30-2023 06:08 by Fitbit Moderator

‎10-29-2023 09:18 - last edited on ‎10-30-2023 06:08 by Fitbit Moderator

Versa 4 will not charge

Moderator Edit: Clarified subject

Best Answer
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5 REPLIES 5

‎10-29-2023 17:03

‎10-29-2023 17:03

@fwitzel welcome to the Fitbit Community! There is a Help article here about how to fix issues with charging your device. I hope you find it useful. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


Best Answer

‎10-30-2023 06:10

In response to alexthecat

‎10-30-2023 06:10

Hi there, @fwitzel. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Versa 4. 

I've seen you contacted our Support Team after posting, but it seems that the chat got disconnected. If the steps they recommended didn't work or the suggestions provided by @alexthecat don't do the trick, please feel free to contact them back for further assistance. Since you already have a ticket open with them so it will be easier to follow up your issue.

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


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Best Answer

‎10-30-2023 08:19

‎10-30-2023 08:19

I had this problem with my versa 4 when it was about 6 weeks old.  I was furious, on vacation.  When I got home about 2 weeks later i put it on charge and it charged right up.  Now about 3 weeks later, it is doing the same thing not charging.  I am very upset.  i have the versa 2 for 4 years with no problems.  foll9owing to see what other say.

 

Best Answer

‎10-30-2023 10:13

In response to grandmaLois

‎10-30-2023 10:13

Yes, the new charging system is terrible. I going back to my Versa 2. Thanks for your reply.


Sent from the all new AOL app for iOS
Best Answer

‎10-30-2023 20:45

In response to fwitzel

‎10-30-2023 20:45

Hi @fwitzel - the Versa 2 charging works well, the Versa 4 charging needs a lot more care, see How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen it may help, also the Versa 2 has features and better HR that the 4 doesn't.

Author | ch, passion for improvement.

Best Answer