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Versa 4 won't hold a charge

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‎03-20-2023 11:10 - last edited on ‎03-22-2023 06:27 by Fitbit Moderator

‎03-20-2023 11:10 - last edited on ‎03-22-2023 06:27 by Fitbit Moderator

My new versa 4 is not holding it's charge.  Battery depletes in @ 4 hours.  Have closed down practically all features etc... Any ideas on how to fix please.

 

Moderator Edit: Clarified subject

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‎03-22-2023 06:33 - edited ‎09-06-2023 04:36

In response to Guy_

‎03-22-2023 06:33 - edited ‎09-06-2023 04:36

Hi there, @pampammccarroll. Welcome to the forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out.

To better assist you, please make sure you've followed all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If the above doesn't work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎03-20-2023 12:25

‎03-20-2023 12:25

Hi @pampammccarroll - it probably needs replacing under warranty if you are not using the GPS for exercising.

 

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

 

Author | ch, passion for improvement.

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‎03-22-2023 06:33 - edited ‎09-06-2023 04:36

In response to Guy_

‎03-22-2023 06:33 - edited ‎09-06-2023 04:36

Hi there, @pampammccarroll. Welcome to the forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out.

To better assist you, please make sure you've followed all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If the above doesn't work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-05-2023 04:57

‎04-05-2023 04:57

I’ve tried holding all three buttons down for 10+ seconds, held down left butting and lower right for 10+ seconds, charger works for other Versa device. Any other suggestions I haven’t tried?

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