help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 won't sync my sleep data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2023 17:19 - last edited on ‎01-09-2023 03:35 by Fitbit Moderator

‎01-08-2023 17:19 - last edited on ‎01-09-2023 03:35 by Fitbit Moderator

I have had my Versa 4 for a few days. It's not syncing my sleep data to the watch even though it syncs everything else. If I turn the watch off and back on, the sleep data will sync. Do I just have to turn it on and off everyday? Because that seems a little silly. 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-09-2023 02:35

‎01-09-2023 02:35

@TheMeg Welcome back to the Fitbit community!

Sad to hear that your device isn't working as expected. Please try to restart it to see whether or not this will fix the issue you mentioned. To do so, press the side button and keep it pressed for 10 seconds until the display goes dark. Then release the button until your Versa 4 has restarted.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎01-09-2023 03:42 - edited ‎06-17-2023 04:56

In response to Talahthas

‎01-09-2023 03:42 - edited ‎06-17-2023 04:56

Hi there, @TheMeg. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. I understand how you must be feeling.

As a first approach, please follow @Talahthas's recommendation. 

Also, please keep in mind that your sleep data might take a couple of minutes to show up on your Versa 4. I'd recommend sync your Versa 4 twice in a row just right after waking up.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes