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Versa 4 won't turn on

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‎08-20-2023 14:13 - last edited on ‎08-31-2023 07:54 by Fitbit Moderator

‎08-20-2023 14:13 - last edited on ‎08-31-2023 07:54 by Fitbit Moderator

Versa 4 will not turn on. 

Update: How to get a replacement Fitbit?

Moderator Edit: Clarified subject

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‎08-20-2023 20:42 - edited ‎08-20-2023 20:44

‎08-20-2023 20:42 - edited ‎08-20-2023 20:44

Hi @MzzKim71 - it may be a simpler issue, such as just needing charging, consult the instructions and links in How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen

You can also try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start, if it is charged.

Author | ch, passion for improvement.

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‎08-31-2023 07:56

In response to Guy_

‎08-31-2023 07:56

Hi there, @MzzKim71. Welcome to the Fitbit Communtiy Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thanks for helping out! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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