Versa 4 won't update time on clock face

[Malcolm77]

Versa 4 problems 

My watch face is stuck at the time 1:26 when I set up the watch!!! Fitbit recommended experts at Howley for a £1 which was to be refunded. I lost connection with Howley only to find they had charged my bank account with £39  £0.50  £0.25 & £0.25!!!!  BEWARE FRAUD!!!!

And I am still waiting & wanting a solution? I am wearing a watch and cannot tell the time!!!!

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

Hi @Malcolm77  Fitbit does not charge for customer support. How did you get a recommendation to contact Howley? When you contact Fitbit customer support, their contact information is on the Fitbit website. If you did, as many have done, a search for Fitbit support, you might not have gotten the real Fitbit. Anyway, I've asked a Fitbit Moderator to stop by to address this with you.

[JohnnyRow]

When you say "Fitbit recommended experts at Howley", where did you get this recommendation?  I cannot imagine it was actually from Fitbit. I have never known Fitbit to recommend going to a third party for help.  Perhaps it was from someone posting on a Fitbit board or on Twitter but that does not make it official Fitbit recommendation.

[LizzyFitbit]

@Malcolm77 Welcome to the community forums. @Odyssey13 and @JohnnyRow Thanks for your insights and help.

@Malcolm77 Thanks for bringing this to my attention. I'm sorry for the experience that you went through, and I appreciate you reporting this incident to us. This will help us prevent other users from following the same recommendation and experiencing the same disappointment.

Before anything else, I wanted to let you know that whenever you need help, we recommend using our official support channels which can be found here. These channels are always available and staffed by experienced agents who are able to help you with any of your questions.

In regards to your Versa 4, there are a few factors that may affect the time. If you haven't already done so, please try the tips from this help article which have worked for others.

[Italymori1]

My time is stuck and won’t change 

[LadyIce11]

Hi LizzyFitbit, My clock face on my new Versa 4 is stuck on 7:54. The time is correct on the other screens. Could you post the fix provided by Fitbit Versa 4? Thank you!

[Malcolm77]

My daughter found that if you fiddle with the clock face design it unfreeze
the time shown

[LadyIce11]

Thank you! I'll give that a try.

V/r

[LadyIce11]

It worked, thank you!!

[Swils25]

I just purchased on yesterday and I’m experiencing the same problem with the clock display. Back to the store it will go.