12-27-2019 14:21
12-27-2019 14:21
01-04-2020 01:11
01-04-2020 01:11
Exact same issue here, will there be an update available soon?
01-10-2020 02:21
01-10-2020 02:21
Has anyone heard back from Fitbit regarding this issue?
01-10-2020 03:19
01-10-2020 03:19
This was the answer from the Fitbit customerservice:
We’re aware of both issues, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.
In the meantime keep your Watch and app updated and don't turn off your Versa during the night, as we've confirmed that it only drains when it's off. This until it's fixed.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
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When I replied that I did not like that they basically answered 'Deal with it' they replied:
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01-10-2020 04:55
01-10-2020 04:55
@SunsetRunner
Can you post your response on the original firmware post? I think the users on that thread need to see Fitbit's response regarding this firmware update and how there's no immediate fix for the issues caused from this update.
This is so irresponsible of Fibit as a company! Why wasn't proper testing wasn't done on this firmware before it was rolled out??? They should have had the common sense to pull this update off their servers once issues starting to be reported.
I think the damage is done for Fitbit....users no longer trust this brand
01-10-2020 06:03
01-10-2020 06:03
Which original firmware post do you mean?
I only see one about versa light, but there are already so many replies on that topic.
01-10-2020 06:12
01-10-2020 06:12
@SunsetRunner
It's the second pinned post under the one for the Versa Lite.
01-10-2020 07:36
01-10-2020 07:36
Just did!
01-12-2020 19:49
01-12-2020 19:49
Its just brilliant... I reset fully...and then what does it force me to do? Update your software to the latest version!!!....so im back to square one with the watch hanging again..when will companies learn that you need to give consumers an option to stay with the same software version if its working fine for you....
04-13-2020 12:56
04-13-2020 12:56
Has anyone found a resolution for this? Getting thru to anyone is virtually impossible. I had no issues until this update. I haven't found anything in any other threads stating a fix.
04-13-2020 14:05
04-13-2020 14:05
No no update found whatsoever my watch still doesnt work and theres been no updated firmware since 😡
04-13-2020 15:59
04-13-2020 15:59
I too am having tons of issues with this firmware update. For one, my watch restarts itself multiple times per day, and it also drains my battery within about 1.5-2 days, whereas before this update, the battery would last 5-6 days. I reached out to Fitbit about this and they denied there was any problem and just told me to buy a new watch.
04-13-2020 16:10
04-13-2020 16:10