Versa Lite shows a "Data not cleared sync & try again" messaage

[Basetiger19]

My fit bit versa lite is showing a red X and the message: Data not cleared Sync & try again message. I cant get passed this screen. It wont sync when in the app either shows a red exclamation point. I have deleted the Fitbit app on my phone and unpaired it from bluetooth. I'm on a Samsung s9.

Moderator edit: merged reply

[LiliyaFitbit]

Welcome to the Fitbit Community, @Basetiger19.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa Lite. Thank you for your troubleshooting efforts. Some users were able to resolve the issue by following the instructions in this post. 

Give it a try and let me know how it goes. 

[Basetiger19]

That didnt fix the problem.

[N8teGee · Accepted solution]

Hi @Basetiger19, good to see you around.

I had the same issue in the past myself. The way I resolved this was to go into the fitbit app in my phone and remove the device from there, I also went into the Bluetooth settings on my phone and unpaired it from there. I was then able to go back into the Fitbit app - set up device - and proceed to set up the device again. 

[Basetiger19]

That worked!! thank you!

[LiliyaFitbit]

Thank you for your reply @Basetiger19. It's great to see you around @N8teGee. 

@Basetiger19 I am glad to hear the tips provided by @N8teGee helped you resolve the issue. Thank you for your time and efforts. 

@N8teGee thank you for your support! 😉

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!

[JillMargaret]

I am having the same problem. Tried removing the fitbit lite on the app, unpaired the Bluetooth device and setup the Fitbit again but it gets to step 2 of 3 in downloading and won't progress any further. The message "Data not cleared sync & try again" displays on the Fitbit then. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @JillMargaret. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[davidgee]

I have done that and now I can't synch the fitbit either.

Completely stuck on the message and re X

[LiliyaFitbit]

Welcome to the Fitbit Community, @davidgee.

Thank you for joining the conversation and sharing that you're unable to sync your watch after following the steps suggested previously. I appreciate your efforts to resolve this. I could see that you got in touch with our Support team about this and suggest to continue working with them. 

I'll be around if you need further assistance. 

[Sunshinestlmo]

I had the same issue this weekend and it took several attempts at troubleshooting in order to get the watch working again.  Along with a screen that stops working intermittently.  I can push the button, rotate my arm, tap on the screen...nothing.  I am requesting a replacement watch.  

[BBQBurley145]

I hv done all that and watch not responding doesnt lite up on back phone can't sync i hv tried everything 

[TweetyAngel]

I just got my watch brand new and it has a red x and says data not cleared sync and try again and I can't get passed it. 

[tracwynn]

I have followed the instructions in this chat and it still did not work. 😡 if they can not help me fix this issue to use my Fitbit they need to replace it as I have not had it but a few months. 

[Kolodyr]

Did you get it resolved?

[tracwynn]

No, I have tried everything and it still won't work. 

Sent from Yahoo Mail on Android

[BBQBurley145]

No

Sent from Yahoo Mail on Android

[nickyv92]

that worked thank you 

[Abaily]

I am also having the same issue. Turned Bluetooth off. Un-installed app. Turned Bluetooth back on. Re- installed app. Attempt to update (IPhone XR) Data not cleared sync and try again. So frustrating. How do you fix this? 

[Missylusk]

This did not fix the problem I am still getting the data not cleared message, I have removed the app and removed from my Bluetooth three times and I still get the message.