How to connect Spotify HR to Fitbit Versa

[Caitjmcbride_94]

I have downloaded the Spotify HR app on my Fitbit and have the Spotify app on my phone.

I've followed the login prompts but when I open the app on my Fitbit it comes up with "No active device found. Please open Spotify on your device"

I've tried opening the app on my phone and also within the Fitbit app but still nothing.

[MarcoGFitbit]

Hello @Caitjmcbride_94, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention. If you haven't done it yet, please try the following:

1. Open Spotify on your phone. 
2. Open the Fitbit app. 
3. Open the Spotify HR app on your Versa, if you're still seeing the same error message, force-quit the Fitbit app and open it again.
4. While on the Fitbit app, open Spotify HR again and wait for it to connect. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Caitjmcbride_94]

Thanks @MarcoGFitbit,

It's still not working. Do you know if you need Spotify premium for this feature?

[Kendragillgras]

I have premium and still have this issue so it can't be that

[Caitjmcbride_94]

Hopefully they come up with a solution soon! @Kendragillgras

[MarcoGFitbit]

Hello @Kendragillgras, thanks for joining the conversation, have a warm welcome to the Fitbit Community. It's nice to see you too @Caitjmcbride_94, thanks for taking the time to reply. 

I appreciate you have come back and let me know you've already tried the troubleshooting steps I've provided. Please note that Spotify HR is not an app developed by Fitbit so as you have already tried to troubleshoot it my best recommendation is to reach out the developer of the app and let the developer know about these issues. To contact the developer tap on Account > Versa > Apps > Spotify HR and scroll down until you find the link "Contact Developer"

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Brighteyedbecki]

I'm running into this same problem. Unfortunately it doesn't seem I can Google to find the answer either. Please help

[jess0319]

I was having the same issue.  Make sure your headphones are plugged into your phone and it works! 

[Brighteyedbecki]

That didn't work for me. It now says "no active device found. Please open
Spotify on your device. It is open.

[MarcoGFitbit]

Hello @jess0319, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around @Brighteyedbecki, I hope you're doing well. 

@Brighteyedbecki, please note that you will need to start a song or playlist on the Spotify app for Spotify HR to work. Remember that both apps, Spotify and Fitbit should be running on the background for Spotify HR to work. 

I hope this helps, feel free to reply in case you need anything else. 

[powerade_zero]

Mine also gave the "No Device" message til I paired my phone for general audio controls as well.  It's working (somewhat) for now, but lags a lot between selections. 

[MarcoGFitbit]

Hello @powerade_zero, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have shared your experience and for letting us know the troubleshooting steps to make this app work on your Versa. Please note that Spotify HR. Please note that Fitbit did not develop this app and if you're having trouble with it or if you want to provide feedback, please go to Account > Versa > Apps > Spotify HR and scroll down to find a link that will let you contact the developer.

Thanks for your understanding, I hope you have a great day. 

[Mb709]

This worked for me too.  Thanks! 

UPDATE:

That is to say... Having headphones plugged in worked for me. 

[Srburnett]

Hi...When I downloaded the Spotify HR app and I go into Settings it says Spotify and Login, but doesn't allow me to log in or anything.  I have tried to have the spotify app music running in the background, but that didn't seem to do anything.  Am I missing something on here?

[MarcoGFitbit]

Hello @Mb709 and @Srburnett, have a warm welcome to the Fitbit Community.

@Mb709, I appreciate you have taken the time to let us know plugging headphones to your phone worked for you, I'm very glad.

@Srburnett, thanks for sharing your experience with us and for letting us know about this situation. At this moment, I would like to suggest you to tap on "Login", you will be redirected to a website with a pop up that says "Open this page in Fitbit?", tap Open and your Spotify account will be automatically linked to Fitbit. If the account don't link at first, tap on Login again. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Srburnett]

It won’t allow me to tap on the login.

Sent from my iPhone

[shortwires]

hello,

i have a similar problem. 

i can run app and login to spotify on my phone.

the app shows the current song info playing.

it will not pause or change track. 

it does show my heart rate.

i have connected app and have also paired my fitbit to my phone.

i am listening with bluetooth headphones while trying to control with fitbit.

so can anyone suggest solution to no spotify app control from hr app?

thanks in advance for anyone help

[MarcoGFitbit]

Hello @shortwires, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for reporting this to us. At this moment, as Spotify HR is not an app developed by Fitbit, I would like to suggest you to contact the developer by going to the Fitbit app and tapping on Account > Versa > Apps > Spotify HR. In here you will be able to contact the developer and provide your feedback and your report. 

Thanks for your patience and understanding, I hope you have a great day. 

[Kritchie]

Just recieved the versa as a Christmas gift. So disappointed that Spotify is not supported.

[SunsetRunner]

the app just allows you to play, stop or skip track, choose playlist, control volume. 

but it is so laggy you are better off just controlling spotify from the phone.