Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[MarreFitbit]

Hello everyone. Sorry for the late response. 

I'm glad to hear that the majority of you are already back on track after following the recommendations provided here or after contacting our Support Team. I must say that I really appreciate all of you are helping each other. However, one thing I'd like to advise you (since a lot of you have done so), is that please try avoiding multi-posting, this refers to consecutively in the same thread, which can make conversations less readable for others. If you wish to add something to an existing post, you can click the three dots at the top right of your post to edit it. You can also mention users directly by using the @ sign and typing their usernames. Please keep this in mind to prevent further violations in the future. 

In addition, we ask that posts stay relevant to the thread's subject, be productive, and follow our Community Guidelines. Thank you for your cooperation in keeping this a welcoming and constructive place for all members. 😉

For the ones who are still working with our Support Team I'd suggest to keep your conversation with them as they know what's the next step to try after everything you have done.

If anyone is still in need of help with your Versa's screen, I'm here to help you. The battery on your smartwatches may not be charging properly and therefore does not turn on. I recommend that you follow these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope the steps help you guys.

[David3613]

Dude thank you so much 

[Workoutgeek]

Mine had that happen. I held down all 3 buttons for like 3 seconds and it turned on. Thank you so much.

[Michelleohio]

Pappy Trimble,

I was sent a Versa II to replace my Versa.  I didn't see anything about EKG.  How do you access it?  I'm 70 also.  You are right.  At our age it would be a plus to be able to check the EKG..

[huffles90]

worked for me! 

[SunriseRun404]

Go to settings. There you will find heart rate monitor. Turn it on. 

[Dome1234]

Worked like a charm! Thanks!

[SunriseRun404]

Thats great. Try avoiding letting it charge down to zero or overcharging.
Seems for some reason after this it starts having a problem.

[SunsetRunner]

It doesn’t work. Nor does holding all three buttons. For any length of time. 😞

[Jtsherida]

Spoiler

Tried resets and tried to charge it on another charger but won't do snatching.  Just black screen

[Nigina86]

Hello Moderator,my Fitbit Versa also have the same problem.. first i have an issue to get synchronisation wif my android phone later then i juz quick reset tge watch.. until now nothing appear on the screen..the watch been jet black almost two days already even aftee i try all of the methods this community suggest..hope u cn help me..thx 

[MarreFitbit]

Hello @Nigina86 and @SunsetRunner, thanks for stopping by and for following the tips and recommendations provided here. I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Since we've exhausted all the troubleshooting steps here and you're now working with our team, I'd suggest to keep your conversation with them as they know what's the next step to try after all the steps you've done so far.

We hope to get you back on track soon.

[Chikagrace]

My Fitbit Versa did this today.  Thankfully I tried what you had suggested and it worked.

I updated it last week.  It's odd that it did this.  Do you think it's a push for people to get a new device thinking that it was broken? 

I heard that Apple does it to older apple products. Maybe just a conspiracy theory.  I have never had  a problem before.

I am happy I read your post before purchasing a new one. 

Thank you for saving me $200

Moderator Edit: Formatting

[Lisalippeatt]

I’m having this same problem and I’ve tried everything...you said and I just want to throw my watch out the window 

[Chikagrace]

I got mine to work. I pushed down all the buttons for a good minute a d it
finally worked.
Try this

[jlabrieshearer]

I am in the same boat. How do we get it repaired or replaced? I've tried multiply times to no avail.

[SunsetRunner]

As a follow on... I contacted the online help centre, the operator was friendly. We went through all the steps, including everything I tried (which is everything). She looked, my versa was still under warranty; Fitbit sent me a postage label, I sent the pebble in and today I am receiving a new versa. I am very happy with this resolution.

Thanks Fitbit.

[Lisalippeatt]

That’s actually what i had to do is get a replacement but they didn’t tell me that I’d have to send mine back

Sent from my iPhone

[MarreFitbit]

Hi there @Lisalippeatt, @SunsetRunner, and @Chikagrace. I'm glad to hear that our Support Team helped you to get back on track. Thanks for sharing your outcome and for the good comments.

Hello @jlabrieshearer, welcome to the Community Forums. Thanks for letting me know you've already tried some troubleshooting steps prior to posting here. The battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Please check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

Let me know how it goes.

[SunriseRun404]

Make sure you charge it over night. You won't see a image so make sure your
pins are clean, cord is not damaged. The timing of holding the buttons
varies from watch to watch. Some power up after a few seconds and some
minutes to hold until fitbit logo shows up. Once the display shows a image
you may need to set watch up. If not powering still call support. In most
cases they will give you a refund or new watch. Good luck.