Watch face fades

[SunsetRunner]

Woke up yesterday with my fit bit on a blank screen, I’d only charged it 24 hours before so I couldn’t of been the battery. I pressed the back button along with bottom right for 10 seconds, nothing happened. 

I placed the watch back on charge for a few hours, the screen has now faded into a white screen. I’ve tried factory reset, train all other reboot options. Please advice how I can resolve this issue. 

Moderator edit: label

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I appreciate your participation in the Forums and sharing the details of the issue with the screen on your watch. Thanks for trying to resolve this and I am here to help.

Since you've already tried to charge your device and restart it, I recommend switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

Let me know how it goes, I'll be around. 

[SunsetRunner]

Hi.

I have the standard watch screen, I didn’t know I could change it. The watch keeps going blank screen the turning back on after a while.

Please advise how I can sort this out please

Sent from my iPhone

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.