Hourly Activity Goals on device don't match the app

[KimLynnB]

Routinely my hourly reminder to move stats aren’t syncing to the app properly. My watch has it correct but the app does not. Periods where I KNOW I met the step goal say it was missed. There’s no way to manually adjust so you just have to deal with it and hope tomorrow it doesn’t do it again. My app has been open all day and phone/watch are always near each other. There is no logical reason other than a flaw with the app. 

Moderator edit: subject for clarity

[SunsetRunner]

Hi, try this:

1. Logout of your Fitbit account on your phone

2. Deinstall the Fitbit app. Do not unpair/remove your Versa form the app

3. Restart your phone and enable BT

4. Reinstall Fitbit app, which makes also sure that you have the latest version

5. Login back to your Fitbit account

6. Sync your Versa with your phone (preferably manually) and see if the problem is solved. Good luck!!

[Rich_Laue]

@KimLynnB  without knowing which phone,  in iOS this is a known issue that Fitbit is aware of and looking into.

[KimLynnB]

I notice it is specifically occurring with the 12pm reminder. I’ve gone well above the 250 hourly steps and it’s not registering. It is an iPhone I’m on as well.

Sent from my iPhone

[KimLynnB]

This process did not work. It is still not syncing the hourly reminders properly. The last 2 days it’s been the 12pm hour that’s not syncing.

Sent from my iPhone

[Rich_Laue]

Add mentioned above,  this is a known issue with iOS ans Fitbit is looking into resolving it. 

[KimLynnB]

Thank you. FYI since following the steps outlined above, it is not syncing the hourly reminders at all. If that’s part of the issue you’re trying to fix. 

[SunsetRunner]

Hi, just a question: why did you marked it then as an accepted solution? It did not seem to have solved your problem, or did it solve other problems? You can unmark it as an accepted solution by pressing the three dots and press: This is not the solution. I'm not the person who wants solutions he does not deserve. It's up to you! Regards. 

BTW, FYI after these steps I suggested, you need to enable these notifications again in the Fitbit app otherwise they will indeed not function.

[SunsetRunner]

Deleted.

[KimLynnB]

I did not intentionally mark it as accepted. I went and clicked the 3 dots and there is no option for “This is not the solution”. I was trying to uncheck the box that said accepted and that’s how that happened. I’ve tried again to uninstall the app and reinstall now that I’m connected to home WiFi and it still did not work. I now give up. If it’s an iOS issue I imagine there’s nothing more I can do until someone resolved that. 

[Smaclean7]

Kim I am having the same issue today and have done all the trouble shooting steps and nothing has worked either 

[Rich_Laue]

@Smaclean7 what phone do you have?

If iOS please see the post above.

If you your phone is not an iOS phone then you have an unrelated problem and I'll be happy to move your post into it's own thread.

[Dana128]

what is BT?

Also, if I uninstall the app, will it delete any of my data?

[SunsetRunner]

BT is Bluetooth and, as long as you do not unpair/remove your Versa form the Fitbit app, as suggested clearly, you will not loose any data at all. Good luck!!

[Rich_Laue]

Hello @Dana128  your data is never stored in the Fitbit app, it is either still on the tracker or in the cloud server on the internet.

Do you have an iOS phone?

[Dana128]

Yes I have an Iphone.   Tried all the steps mentioned but not fixing it 

[Dana128]

Didn't work 😞

[Smaclean7]

I have an ios phone and it started working today 

[Dana128]

Mine was working up until today!

Did yours fix itself 

[Rich_Laue]

Please remember that this is a known iOS issue that Fitbit is working on. 

Fitbit is unaware of any steps that a user will be able to do to remedy this issue