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Screen glitching and no info displayed

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‎02-07-2019 05:38

‎02-07-2019 05:38

Yesterday night, when I was up to charge my versa, I noticed screen glitching, and later screen is gray, no showing info. I tried hard resetting the device and so far, no success.

 

What can I do about it?  I have not hit the clock, nor nocking it. Also, the device is less than a month old. 

Best Answer
5 REPLIES 5

‎02-07-2019 06:03

‎02-07-2019 06:03

Hi, contact Customer Support about your screen problem. 

Best Answer

‎02-07-2019 06:34

‎02-07-2019 06:34

Hi @Elalevoso1.  Sounds like it may be a hardware problem.  I've flagged your post to get the attention of a moderator.  Someone from Fitbit should be in touch with you soon. 

 

I hope you get it sorted soon.  Cheers.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

Best Answer

‎02-07-2019 07:56

In response to Baltoscott

‎02-07-2019 07:56

@Elalevoso1 A warm welcome to our Community! Sorry to hear that your Versa screen isn't working and thank you for troubleshooting this issue. As @Baltoscott and @SunsetRunner explained since the restart didn't work the best thing to do is letting our Support team know so they can further assist you. You will be getting an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎02-07-2019 08:09

In response to AlvaroFitbit

‎02-07-2019 08:09

Again.

Thanks a lot!!!
Best Answer

‎02-07-2019 18:32

In response to AlvaroFitbit

‎02-07-2019 18:32

The same thing is happening to my Versa as well. I replied to a text last night and then the screen went blank. I can see the backlight but no clock face or other information. Restarting did not help. I've only had it since Christmas. Could you please have the support team contact me as well?

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