Concerns in Fitbit subscription notification

[bharath83]

@FitbitDev I am using Fitbit subscription notification and I am getting the activity details from Fitbit as notification but weight and sleep data are not getting to webhook. Can I know the reason.

[JohnFitbit]

Hi @bharath83,

Welcome to the forums!

Can you check if the items listed in the following troubleshooting guide apply to why you aren't receiving webhook notifications for these collection types?

If the above article does not help, please let me know and I'll be happy to investigate further.

Hope to hear from you soon!

[bharath83]

@JohnFitbit Thanks for your revert. I have gone through the provided basic trouble shoot points but I have not missed any thing. Just I want to re-iterate one thing here I am getting notification for Activities  But not getting notification for Sleep. Please assist on same.

[JohnFitbit]

Hi @bharath83,

Thanks for letting me know that you aren't receiving subscription notifications for Sleep for a particular user.

So that I can investigate, can you please PM me the following information?

• Your Client ID
• The affected user ID
• The affected user ID's access token

I look forward to hearing from you. Please let me know if you have any additional questions in the meantime.

[bharath83]

Hi Johan,

Thanks for the revert. Please find the below requested details.

• Client ID - <redacted>
• The affected user ID - <redacted>
• The affected user ID's access token - <redacted>

[bharath83]

Hi John,

Any update on my query.

[JohnFitbit]

Hi @bharath83,

I apologize for the delays. I created a case for you and reached out to you via email with a reply. I also redacted the information you provided above for privacy reasons.

Let me know if you haven't received my email.