05-19-2017 08:57 - edited 05-19-2017 08:57
05-19-2017 08:57 - edited 05-19-2017 08:57
The other community forum sections are thronged with people asking how to delete their data (e.g. here and here). While Fitbit offers a few methods are effectively hacks that can delete or negate some portions of a user's data (found here), their ultimate recommendation is to contact customer support if you want to delete or deactivate your account. There is generally no mention of the API. My questions are the following:
Via the API:
Within the fitbit Python module, there appear to be the option to delete things... for example:
When I try to delete the heart data however, I am given an error saying:
HTTPForbidden: Read-only API client is not authorized to update resources. Visit https://dev.fitbit.com/docs/oauth2 for more information on the Fitbit Web API authorization process.
To clarify, does this mean that:
Via Customer Support:
- What is the difference between account deactivation and deletion? If an account is delete, would it be possible to create a new account using the same email address?
- Is there some other other option that Customer Service can perform on an account besides deactivation or deletion which merely wipes the data associated with a given account?
- How long would any of the above processes take?