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Elevated 502 Errors

‎08-05-2020 09:25

‎08-05-2020 09:25

Starting at 11am EST, we have noticed an elevated count of 502 responses when requesting various web API endpoints.  Although not nearly as frequent, we have also noticed some 503 and 504 responses.

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‎08-05-2020 12:43

‎08-05-2020 12:43

Hi @LifeOmic-Dev 

 

It seems there was a problem with our site, but has been resolved.  Would you please verify for me if you're still seeing a high number of 502 responses?

 

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
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‎08-05-2020 14:41

In response to Gordon-C

‎08-05-2020 14:41

Hi @Gordon-C,

 

Thank you for the update.  I did not notice any errors with our latest ingestion.

 

I have been a subscriber of the status page updates for quite some time and noticed that the status did not change during this incident.  Given our reporting history of these increased 5XX responses under operational statuses, is there a better way for us to handle these situations?

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‎08-05-2020 15:13

In response to LifeOmic-Dev

‎08-05-2020 15:13

Hi @LifeOmic-Dev 

 

Following fitbit status is the best way to be alerted of these types of issues.  I'll need to check with the team to understand why the site was not updated.   My apologies for the inconvenience it caused.

 

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
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