10-17-2018 11:15
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10-17-2018 11:15
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Seeing a sharp increase today and yesterday as well of 502 & 504 errors which on retry succeed. Anyone else seeing this?

10-17-2018 12:17
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10-17-2018 12:17
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Hi Aaron,
From the title of the message, it sounds like you are getting the 502 and 504 messages for all Web API endpoints. Would you let me know when this behavior started, and how long it has been going on?
Thanks!
Gordon
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

10-17-2018 14:56
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10-17-2018 14:56
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@aarondcoleman After further research, I found out we are aware of this problem. Once the problem was observed, we backed out the changes generating the errors, and you should see a decrease in 502 and 504 errors. We are currently investigating the cause.
if you continue to have problems, please let me know.
Gordon
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

10-17-2018 17:43
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10-17-2018 17:43
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thanks @Gordon-C -- still seeing them at the moment but glad there's a root cause you can see on your end.
Cheers,
--Aaron


10-18-2018 09:34
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10-18-2018 09:34
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@aarondcoleman Are you seeing the same volume of errors or has the number decreased?
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

10-18-2018 11:52
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10-18-2018 11:52
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Hey @Gordon-C, we're back down to "normal" levels, a couple hundred or so per 12 hours. Would be awesome for our logging to get this down even further, though not a showstopper.


