04-26-2023 07:13
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04-26-2023 07:13
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Hi Friends,
Facing a critical issue, In my app, As I linked my device in my app it start syncing data but if I logged in at fitbit app using same credentials, fitbit device stopped syncing data at my app, then I unlink fitbit device at my app, then link again then it start syncing data again.
I am not able to figure out this issue, please tell me why it stop syncing data? what will be the solution of it?

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05-01-2023 06:10
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05-01-2023 06:10
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The application that you developed, do you use the Device SDK and install the application on your smartwatch?
Best,
Gordon
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

05-02-2023 01:30
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05-02-2023 01:30
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Hi Gordon,
Thank you for you reply.
We are using fitbit API to sync data using fitbit API document, created users for fitbit, using fitbit oauth2 (https://www.fitbit.com/oauth2/authorize?client_id..........) generating user's token. it's syncing data from fitbit, but if we make any login in fitbit using same credential, in my app it stop syncing data until we unlink and link it again.

06-08-2023 01:36
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06-08-2023 01:36
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Hi Team,
Any update regarding my issue?

