Increased 500 Bad Gateway responses

[aarondcoleman]

Hello API Team,

Noticing an increase over the last 18 hours or so of BadGateway 500 errors. Mostly these are to intraday data, most often to intraday steps. 

Example response:

{"errorType":"request","fieldName":"500","message":"An error occurred with the Fitbit API while processing the request. Please contact api@fitbit.com for assistance. Please reference error id: A29EFFF4:8B82_A92D900A:01BB_5882536F_6E9C5049:5F8C","success":false}"

Immediate retries of the same call typically succeed though. Just reporting. Thanks.

--Aaron

[AndrewFitbit]

Hey @aarondcoleman, we'll look into it. Thanks.

[caroline6927]

Hi Fitbit Team,

I'm having the same problem. After getting about 10 json files for step data this error message was raised.

[aarondcoleman]

Good Morning! Yes, we're still encountering these 500s as well, continuing over the weekend. It's a small percentage, most retries succeed, but we do have some instances now where 3 consecutive retries fail, which is our threshold for kicking these out of our queue. Retries an hour or more later then succeed. Let me know if sending/posting the errorIds helps.

Thanks,

--Aaron