02-21-2018 11:46
02-21-2018 11:46
My intraday data for calories and steps got flat-lined for the period of 2017/08/31 17:38 to 09/06 7:32. The steps/min got zeroed out and the calories/min is set to minimum (0.944/min). The daily total on the dashboard looks ok for those days though. Other measures like heart rate and elevation wasn't effected either. Anybody with an idea what's going on?
I was gonna post my data file, but it appears there is no option to attach them here and they are long to post in line. But I'll be happy to send email if anybody wants to look. Here is the beginning of the calorie data.
8/31/2017 17:35:00 | 1.227200031 |
8/31/2017 17:36:00 | 1.038400054 |
8/31/2017 17:37:00 | 3.020800114 |
8/31/2017 17:38:00 | 0.9440000057 |
8/31/2017 17:39:00 | 0.9440000057 |
8/31/2017 17:40:00 | 0.9440000057 |
8/31/2017 17:41:00 | 0.9440000057 |
8/31/2017 17:42:00 | 0.9440000057 |
Answered! Go to the Best Answer.
02-23-2018 17:21
02-23-2018 17:21
02-21-2018 19:58
02-21-2018 19:58
@tkinsf would you mind please sending to me your user_id so I can check details about what may have happened to your calories for that period.
02-21-2018 22:27
02-21-2018 22:27
Hi loanbsuFitbit, I just sent you the message with my ID.
@IoanbsuFitbitwrote:@tkinsf would you mind please sending to me your user_id so I can check details about what may have happened to your calories for that period.
02-22-2018 08:13
02-22-2018 08:13
@tkinsf got it, thank you
Our team who is in charge for intraday data is taking a look at your case and respond to you question as soon as we get any insights about it.
02-23-2018 11:39
02-23-2018 11:39
It happened again between:
from 2017/9/12 13:22 to 2017/9/15 16:26
from 2017/9/22 00:00 to 2017/9/23 6:45
This problem is making my intra-day data pretty much useless..
02-23-2018 17:21
02-23-2018 17:21
02-24-2018 10:32
02-24-2018 10:32