Intraday request - no response for weeks.

[Axlrou]

Hi,

We are a research team and requested the use of intraday data on January 14th. We also filled the reseach academic form and sent several mails/pms on twitter but still haven't gotten a response. We really need to get started with our research, this is the last thing preventing it.

Case id : 5005G00001orvoVQAQ

We really hope to solve this issue soon...

Thank you for your help,

Axel

[JohnFitbit]

Hi @Axlrou,

Welcome to the forums! Sorry to hear that you haven't received an update on your Intraday request, and I'll be happy to follow up on it. The case number you provided is not a valid case number. You can find the 8 digit numerical case number of your request in the subject line of the confirmation email, for example "Case xxxxxxx: Intraday Request for Client ID ABC123".

Once you provide me with your case number, I'll follow up with the approval team and see where its at.

[Axlrou · Accepted solution]

Hi,

Thank you for your answer. We have finally received a response from fitbit, I will update if any new issues arise.