10-27-2020 10:33
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10-27-2020 10:33
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Hi we have an app that pulls steps data once a day with a great delay from Fitibit. We are only interested in steps and sleep data (not heart). Would appreciate any advice on how to get this data faster and more frequently? Any other options besides Validic?
Many thanks in advance.
11-16-2020 05:06
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11-16-2020 05:06
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Step data is updated every 15 minutes or so, as devices are synced. I'm moving this discussion to the Web API forum if you need further assistance.

11-16-2020 09:40
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11-16-2020 09:40
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min? Currently, our users have a horrible experience with once a day
sync. Any help would be appreciated. This is a big problem for us.

11-18-2020 07:40
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11-18-2020 07:40
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Hi @APWell
To gain access to the intraday data, you need to request access at https://dev.fitbit.com/build/reference/web-api/intraday-requests/. After the functionality is enabled on our side, you'll need to request access at Validic. Again, the intraday data will only be available once the user syncs their device which occurs automatically every 15 minutes if their device is near their mobile device and there is an active cellular/data connection.
Gordon
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

