04-18-2025 07:12
04-18-2025 07:12
We have been not receiving files from fitbit from 4/7 .
File format : FTB_LPR_MBR_SRVC_*.txt
Can you please check and confirm if the connectivity from fitibit end to below API is intact.
We see there is a traffic drop from 4/4 10 PM ET , when we check in fitbit portal, finding few ssl handshake errors as well . PFB SS with details.
API- https://api.anthem.com/v1/wellnesspartners/fitbit/notification
Please note that we have renewed the certificate for api.anthem.com during the same time and as part of which signers certificates changed from Entrust to SSL.com .
So fitbit should be having ssl.com signers for making the connectivity , as traffic is still coming intermittently please check from your end and confirm .
Certificate details are shared below.
Issuer details | Serial Num | Thumbprint |
Entrust OV TLS Issuing RSA CA 1 (Intermediate) | 6fe63ede5fc1c03afb6d7a85bd3a156d | caaac3e16bd24266887cc85673c018f46a139b0f |
SSL.com TLS RSA Root CA 2022 (Root) | 6fbedaad73bd0840e28b4dbed4f75b91 | ec2c834072af269510ff0ef203ee3170f6789dca |
04-21-2025 17:11
04-21-2025 17:11
Hi @Raju-SOA
About the time your subscriber stopped sending notifications is about the time we updated our SSL version to CA 2022. Let me check with the engineering team on this problem.
04-26-2025 22:24 - edited 04-26-2025 22:24
04-26-2025 22:24 - edited 04-26-2025 22:24
Hi Team,
Do we have any more update to this issues , we still don't see files coming in . Its impacting business , please respond soon to avoid any further impact
05-07-2025 06:34
05-07-2025 06:34
Hi ,
Please share an update here as this is pending from long without any resolution
05-09-2025 12:19
05-09-2025 12:19
Hi @Raju-SOA
I believe we have implemented a fix for the webhook notifications. Would you please test again and let me know the results?
05-29-2025 03:25
05-29-2025 03:25
hi @GordonFitbit ,
we still see SSL handshake exception for the API , Can you please confirm if below signers certificates are supported by fitbit. We migrated to this SSL.com signers on 4/4 post which we are seeing this issue .
Also please let us know if there is any way we can meet over a scheduled meeting to discuss this further.
Issuer details | Serial Num | Thumbprint |
Entrust OV TLS Issuing RSA CA 1 (Intermediate) | 6fe63ede5fc1c03afb6d7a85bd3a156d | caaac3e16bd24266887cc85673c018f46a139b0f |
SSL.com TLS RSA Root CA 2022 (Root) | 6fbedaad73bd0840e28b4dbed4f75b91 | ec2c834072af269510ff0ef203ee3170f6789dca |