Setting up for use with patient portal Issues

[angelabmg]

Hello-

Our Medical Group is setting up Fitbit to allow our patients to submit readings to their online patient portal. I set up our FDI records and all was working except for when the patient would do the final step in connecting account- (although it was failing, the readings were still populating).

In an attempt to "fix" the issue, I reset our consumer key and secret. Now, when I log into our portal, i cannot even establish an account at all.

-Angela

Buffalo Medical Group

[JeremiahFitbit]

If you reset your client (consumer) key and secret, you'll need to update your application with the new values before you'll be able to authenticate users or make API requests.

[angelabmg]

Hi Jeremiah,

I did update that information on my application record. Still no luck.

[JeremiahFitbit]

What request is failing and what is the error message?