Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Subscriber stats page 404

ANSWERED

Hi all,

 

Just been to investigate an issue with our app integration, but when I click the "details" link, I'm taken to a URL that is a 404.

 

Needless to say, this makes investigating our issue harder than it should be.

 

fitbitsubscriberdetails.PNG

 

Hopefully a simple fix for someone at Fitbit?

 

Cheers,
Tom

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

@tdwright This problem seems to be resolved.  Please verify and let me know if the problem still exists for you.

 

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

This is a known problem and we are working on a fix.

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
Best Answer
0 Votes

Thanks Gordon. Would you be able to let us know when it's fixed please?

Best Answer
0 Votes

@tdwright This problem seems to be resolved.  Please verify and let me know if the problem still exists for you.

 

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
Best Answer
0 Votes

@GordonFitbit Aha! It still gives a 404 for unauthed users (hence my confusion), but is working once I log in.

 

Ideally it'd prompt the user to log in rather than 404'ing, but at least we can see the data now.

 

Thanks for letting me know!

Best Answer
0 Votes

I am seeing the dev.fitbit.com login page when I try to go to your subscribers stats page.  Try opening a private browser window (Safari) or incognito browser windows (Chrome) and go to that page.   

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
Best Answer
0 Votes