09-14-2023 05:46
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09-14-2023 05:46
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Hello,
I connected the Fitbit API to my own web app a few years ago. So far it worked very well, but recently there is a problem and the activities from Fitbit are no longer passed to my app. Now I wanted to log in to dev.fitbit.com to check the problem:
But obviously I used a different email address at that time. Now my question is: How do I find the correct email address to the existing client ID?
I appreciate any tips and hints.
Thank you very much.
Cheers
Alexander

09-19-2023 13:28
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09-19-2023 13:28
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Hi @Alex2023
We are not allowed to give you the email address. However, you have 2 options.
- If you think you know the email address, then you can reset the password to gain access to the Fitbit account again.
- If you do not know the email address, then we can transfer the application to another Fitbit Developer account.
Let me know if you need help transferring the client ID to another account.
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

09-20-2023 00:37
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09-20-2023 00:37
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Thanks for your help, @Gordon-C
I actually don't know the email address. I have already tried to reset the addresses in question - unfortunately without success.
If you can transfer our old account, that would be great. How can I send you the email address of the new dev account?
Cheers
Alex

09-20-2023 11:25
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09-20-2023 11:25
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I will send you an email with some instructions to transfer the application to the new developer account.
Gordon
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

09-20-2023 11:30
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09-20-2023 11:30
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Hi @Alex2023
I sent you an email with information I need to transfer your client ID. If you do not see an email from me, check your spam folder.
Gordon
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

