07-09-2015 07:57
07-09-2015 07:57
Answered! Go to the Best Answer.
07-09-2015 11:36
07-09-2015 11:36
Welcome to the Forums my friend @Murphy24! Mmmm...currently we don't sell just the battery door for the Zip tracker. you've tried using a coin and it didn't work, my best advice would be to contact Fitbit Customer Support directly. They will take a good care of you and your Zip.
Good luck!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-09-2015 11:36
07-09-2015 11:36
Welcome to the Forums my friend @Murphy24! Mmmm...currently we don't sell just the battery door for the Zip tracker. you've tried using a coin and it didn't work, my best advice would be to contact Fitbit Customer Support directly. They will take a good care of you and your Zip.
Good luck!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-14-2017 19:23
02-14-2017 19:23
Customer service has no solution either. There is no replacement for a lost tool. So I was unhappy that the referral to them implied there was a solution. It is a dead end and the only way to remove the cover withouot the tool you lost is to find the right size coin. Canadian coin works better than the nickle.
02-17-2017 20:19
02-17-2017 20:19
Let me know if you have any luck - I emailed back and forth trying to get a new "key" and was told to use a coin, even though I told them it didn't work well. I had great customer service when I had some problems early on, but I haven't been impressed with the latest round. If I don't have any luck before my latest battery dies, I'm going to see if my husband can make something for me.
08-24-2018 06:22
08-24-2018 06:22
I have the same problem with my zip. They told me to use a coin and it just tears up the device. I haven't found another solution to open it yet.
01-08-2019 20:01
01-08-2019 20:01
Hi,
I have lost the toll that I need tochnge the battery. I tried using a coin but I can't get the back off to replace the batter. I actually have two zips and I can't get the back off of either. Di you sell the piece?
Thank you,
Janet
01-08-2019 20:02
01-08-2019 20:02
Are you able to send me a replacement tool?