Battery Removal Tool

[Murphy24]

I lost the tool to remove the battery - can I get a replacement? A coin just tears up the case.....

[MarreFitbit · Accepted solution]

Welcome to the Forums my friend @Murphy24! Mmmm...currently we don't sell just the battery door for the Zip tracker.  you've tried using a coin and it didn't work, my best advice would be to contact Fitbit Customer Support directly. They will take a good care of you and your Zip. 

Good luck! 

[jillhj]

Customer service has no solution either.  There is no replacement for a lost tool.  So I was unhappy that the referral to them implied there was a solution.  It is a dead end and the only way to remove the cover withouot the tool you lost is to find the right size coin.  Canadian coin works better than the nickle.

[mdiane630]

Let me know if you have any luck - I emailed back and forth trying to get a new "key" and was told to use a coin, even though I told them it didn't work well.  I had great customer service when I had some problems early on, but I haven't been impressed with the latest round.  If I don't have any luck before my latest battery dies, I'm going to see if my husband can make something for me.  

[TP-2018]

I have the same problem with my zip. They told me to use a coin and it just tears up the device. I haven't found another solution to open it yet. 

[Jsuosso]

Hi, 

I have lost the toll that I need tochnge the battery. I tried using a coin but I can't get the back off to replace the batter. I actually have two zips and I can't get the back off of either. Di you sell the piece?

Thank you,

Janet

[Jsuosso]

Are you able to send me a replacement tool?