Battery shows full, but Zip not displaying

[tennis1]

I just put a new battery into my Zip. It shows battery life as full on my Dashboard, however, nothing is displaying on my Zip.  I whack it several times and nothing and I'm not getting steps.

[LucyAP]

Nice to see you here @tennis1! This sounds odd. Please try restarting your Zip to ensure that is working correctly. 

Also,  I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like: 

Keep me posted! 😉 

[tennis1]

LucyFitbit,

Thanks for replying.  I checked the metal spring inside the Zips battery compartment and it wasn't bent.  I then bought a new battery.  With the new battery, I was able to get in a couple of hours, but then the Zip went blank again. It didn't work until later that night when I tapped it again, but the memory was all off.  The time was from the morning.  I was then able to sync it back with my phone, but then I lost all my steps for the day.  It's strange.  

[Dimples13]

My fitbit zip also stopped. A reset did not work. I also checked the metal spring. Any other suggestions?

[LucyAP]

Thanks for the update @tennis1! Welcome @Dimples13! Thanks for sharing your experience with your Fitbit Zip. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums

Keep me posted if you have any other question. 😉 

[susiefurn]

same problem, full battery, randomly seeing info, sometimes resetting to 0. i checked the metal peice at 5 oclock position, was flat against the lip. so i straightened it out, and VOILA!  i'm back i  hope! thanks for help!  susie

[LucyAP]

Thanks for stopping by @susiefurn! I really appreciate that you are sharing your solution. This may be helpful for other users that experience the same issue. 

Also, I'd like to encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more! Give it a look! 😉

[BeachDogMom]

I am having the same issue with intermittent display and loss of steps/miles despite new battery.  What is the average life expectancy of a Zip?  Mine is 5-6 years old. 

[Dimples13]

This is only year 3 for me. I've tried the troubleshooting tips provided but still no luck. I'm waiting to be contacted by Fitbit support.  In the meantime it's almost a week without the zip. At some point if not resolved, I guess I'll look for another product.

Sent from Yahoo Mail on Android

[BeachDogMom]

Thank you, Dimples 13.  Not sure what I will do at this point in time. 

[Zinnia1]

I'm having the same problem. The battery is fine. Spring is in place. Screen stays gray.