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Boat Shoe Badge Has Future Date

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‎06-28-2017 08:22

‎06-28-2017 08:22

My Boat Shoe badge says I have earned it 1,214 times Last on November 5, 2018.  All other badges seem to be accurate.  Is there a way to correct this?

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‎06-30-2017 19:43

‎06-30-2017 19:43

Nice to see you here @psarg! Thanks for posting your experience with this. At the moment, our engineers are aware of the problem and are working to resolve it as quickly as possible. I'm sorry for any inconvenience it's caused and I appreciate your patience while we work to improve this experience.


Please let me know if there's anything I may do to assist you in the meantime. 
Lucy | Community Moderator, Fitbit

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3 REPLIES 3

‎06-30-2017 19:43

‎06-30-2017 19:43

Nice to see you here @psarg! Thanks for posting your experience with this. At the moment, our engineers are aware of the problem and are working to resolve it as quickly as possible. I'm sorry for any inconvenience it's caused and I appreciate your patience while we work to improve this experience.


Please let me know if there's anything I may do to assist you in the meantime. 
Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

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‎11-05-2018 11:53

In response to LucyAP

‎11-05-2018 11:53

It's November 5, 2018 which was once the future date for my Boat Shoe badges.  I reached 5,000 steps today and the number of times I've reached it was not incremented.  The badges for more steps have been incremented as expected.

 

Any timeline for the resolution?  It's been over a year since you offered a solution. 

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‎11-09-2018 12:36

In response to psarg

‎11-09-2018 12:36

Nice to see you again @psarg. 

 

Thanks for your feedback. I've requested a case for you, our team will be contacting you via email shortly. Our support team will be checking your case. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. 

 

Thank you for your understanding.

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