Dark area on display

[GMGC]

I have had my Fitbit Zip a few months, and now the display looks as if it has been damaged. It is still working, but there is a large dark area in the center of the screen, so the only way I can check steps is on my phone, or online. Is this damage? Manufacturing defect?

Can it be reset to restore the screen?

Moderator edit: updated subject for clarity

[LucyAP]

Welcome to the Forums @GMGC! Thanks for sharing your experience with your Zip tracker. This sounds odd. 

Regarding your questions, I can't assure the cause of it because it may be damaged inflicted to the tracker or a manufacturing issue. 

However, you can restart your Zip to make sure is working correctly. To restart your Zip, follow this helpful post. 

I hope this helps, keep me posted! 🙂 

[GMGC]

I performed a reset. Nothing changed.

[LucyAP]

Thanks for the update @GMGC! I appreciate all the time and effort you have invested to solve this. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.