Difficulty tapping Zip

[Luvvinlife]

I used to have the One. It died and i was forced to replace it with the Zip since the One doesn't seem to be available. I hate it! It doesn't sync regularly. I have to bang it do death to get readings that aren't accurate. Is it just my Zip or is it the Zip, period? 

Moderator edit: subject for clarity 

[LucyAP]

Welcome to the Forums @Luvvinlife! Thank you for sharing your feedback about Zip. This is really helpful for us and keep us improving our products and services. 

This doesn't sound like the expected behavior for Zip. To make sure that your tracker is working correctly, please restart it. If you are having difficulties to sync, take a look to these tips to solve syncing issues.

Also, to improve your Zip's accuracy check the help article How accurate are Fitbit devices?

I hope this helps, keep me posted! 😉 

[Luvvinlife]

Hi.  I did as you suggested.  Now my battery is dead. 

[LucyAP]

Thanks for posting back @Luvvinlife! In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

Keep me posted! 🙂