03-27-2018 08:39 - last edited on 03-29-2018 14:34 by LucyAP
03-27-2018 08:39 - last edited on 03-29-2018 14:34 by LucyAP
My iPhone app is not showing my steps. Yes, I have newest app version, new battery, restart zip, Bluetooth on. Other devices not nearby. Please help.
Moderator edit: subject for clarity
03-29-2018 14:24 - edited 03-29-2018 14:34
03-29-2018 14:24 - edited 03-29-2018 14:34
Welcome to the Forums @Zipquestion! Thanks for sharing your experience with the Zip tracker and for all the troubleshooting steps you performed before posting here.
To make sure that your app is working correctly, log out from your app and reboot your phone. Once your phone is up, log back in. After this if your are still experiencing an 400 error, try the steps recommended on the help article Why can't I update my Fitbit device?
I hope this helps, keep me posted! 😉
03-29-2018 15:55
03-29-2018 15:55
03-30-2018 13:11 - edited 03-30-2018 13:12
03-30-2018 13:11 - edited 03-30-2018 13:12
Hey there @Zipquestion! Thanks for the update. I really appreciate all the time and effort you have invested to solve this. Please make sure your Zip has enough power, and then try these steps:
Let me know the outcome! 😉
03-30-2018 17:03
03-30-2018 17:03
I am having the same issue. I have removed the app, shut down my phone, restarted the zip, tried to connect it to my computer. I disconnected it from the app and tried to re-connect, and I can't connect it either. The bluetooth finds the zip, but then the final connection does not complete. What other options are there?
03-31-2018 05:23 - last edited on 03-31-2018 09:04 by LucyAP
03-31-2018 05:23 - last edited on 03-31-2018 09:04 by LucyAP
Error 400 continuously appears while trying to set up Zip. I see many, many others experiencing same problem. You don't seem to be providing any help, which is quite frustrating. I've tried everything you have suggested, several times, to no avail. Please help. I beginning to think that Fitbit is perhaps the wrong fit for me.
Moderator edit: format
03-31-2018 09:13
03-31-2018 09:13
Welcome to the Forums @AKRunning! Thanks for sharing your feedback and for all the troubleshooting performed before posting here.
@AKRunning To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.
@Plowrie Upon checking with Support I was able to see that they are currently helping you. The best is to continue working with them. I'm sure that they can help you further.
Keep me posted if you have any other question.
03-31-2018 09:15
03-31-2018 09:15
03-31-2018 09:43
03-31-2018 09:43
03-31-2018 10:28
03-31-2018 10:28
Thanks for the update @Plowrie and @Zipquestion! @Plowrie So good to hear that you are back on track. Please let me know if you need further help.
@Zipquestion Thanks for sharing your experience with your Fitbit Zip. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.
Keep me posted if you have any other question.
04-01-2018 17:29
04-01-2018 17:29
Hi Lucy
Like others we have the same error and can't seem to get the Zip to connect to my iPhone 5s. It stopped syncing for some reason so I removed the device but now it won't setup again as we get the error 400 message. We have tried removing app, updating app, power off (both phone and zip), removing battery from zip but still no luck in setting it up. What are we doing wrong? Please help.
04-02-2018 10:42
04-02-2018 10:42
Welcome to the Community @Micona! Thanks for sharing the steps you already took and for your patience. To better assist you please confirm that you have followed the suggested toubleshoot on this post.
I look forward for your reply! 😉
04-02-2018 12:39
04-02-2018 12:39
04-03-2018 12:44
04-03-2018 12:44
Thanks for the update @Micona! I appreciate that you have confirmed that you followed the suggested troubleshooting. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.
Keep me posted if you have any other question.
04-04-2018 11:36
04-04-2018 11:36
Thank you for asking if the issue with my Zip and not syncing with my iPhone has been resolved. Two updates ago, my iPhone SE no longer communicates with my Zip. I have like other Zip users to avoid the Error 400 issue with no luck
04-05-2018 17:02
04-05-2018 17:02
Thanks for the update @Zipquestion! I really appreciate that you shared this with me. 🙂 I created a case for you, I'm sure our Support team will guide you in the best way possible.
Catch you later! 😉
04-05-2018 20:10
04-05-2018 20:10
04-06-2018 10:59
04-06-2018 10:59
Welcome back @Micona! Good to hear that Support is working with you. I'm sure that they will help you to get back on track in no time.
Keep me posted! 🙂
04-28-2018 13:12
04-28-2018 13:12
I find myself in the same situation with my zip ... error 400. My zip was working fine for years ... even on my iPhone 7 until about 2 months ago. I tried to get it to reconnect several times and was just going to toss it, but I had a few minutes today to try to research it a bit.
I have tried ALL the suggestions here ... I have even deleted and re-downloaded the app ... to no avail. My phone app finds the zip, asks for the 4-digit code then I get the following message.
The operation could not be completed.
(com.fitbit.HTTP error 400)
Any help would be appreciated.
04-28-2018 15:03
04-28-2018 15:03