help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exclamation mark on screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-27-2017 07:49 - last edited on ‎11-27-2017 14:54 by Moderator Alum

‎11-27-2017 07:49 - last edited on ‎11-27-2017 14:54 by Moderator Alum

How to fix this image it won’t go away? 

 

It it looks like this 

 

—-(!)—

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎11-27-2017 14:54

‎11-27-2017 14:54

Welcome to the Community Forums @Jadeparkinson26! It sounds like your tracker is stuck on the Firmware update. Please follow the restart process in the help article How do I restart my Fitbit device?

 

After this, try updating your firmware by following the help article Why can't I update my Fitbit device?

 

I hope this helps, keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes

‎11-29-2017 05:32

In response to LucyAP

‎11-29-2017 05:32

I tried to restart it and it didn’t work. I followed the instructions provided and nothing happened other then a slight vibration but the screen is still the same.


Jade
Best Answer
0 Votes

‎12-12-2017 15:21

In response to Jadeparkinson26

‎12-12-2017 15:21

Nice to see you here @Jadeparkinson26! Thanks for sharing your experience with your Fitbit Zip. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

 

Keep me posted if you have any other question. 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes