Exclamation mark on screen

[Jadeparkinson26]

How to fix this image it won’t go away? 

It it looks like this 

—-(!)—

Moderator edit: subject for clarity 

[LucyAP]

Welcome to the Community Forums @Jadeparkinson26! It sounds like your tracker is stuck on the Firmware update. Please follow the restart process in the help article How do I restart my Fitbit device?

After this, try updating your firmware by following the help article Why can't I update my Fitbit device?

I hope this helps, keep me posted! 🙂 

[Jadeparkinson26]

I tried to restart it and it didn’t work. I followed the instructions provided and nothing happened other then a slight vibration but the screen is still the same.


Jade

[LucyAP]

Nice to see you here @Jadeparkinson26! Thanks for sharing your experience with your Fitbit Zip. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question. 😉