FitBit Zip will not sync

[FBUser099]

My FitBit Zip synced yesterday without any problem.  I changed nothing. 

Today it will not sync.  

I use Bluetooth to sync via an app on my laptop.  The device is paired in Bluetooth.  

I have tried: 

unpair device - remove battery - wait - reinsert battery - pair device in bluetooth - did not fix the problem 

log out of the app that is installed on my laptop and then log back into the app -- did not fix the probelm 

What can I do to resolve this?  

Thanks! 

[Cineasley]

I'm having the exact same problem. Has not synced with my telephone for two days so today I did some troubleshooting and turned off Bluetooth we did 10 seconds shut my phone down turned on the phone turn on Bluetooth and still not syncing help

[Ellen012]

Same here. I sync with bluetooth on my phone. Did the battery and the phone off and on again. My app finds the tracker and it looks like it start syncing and then it stops.

It will sync with my pc though. So i would say ther is something with the app.

[Kazimac]

Same here, closed and opened Bluetooth, turned phone on and off, changed battery, re installed app

[Puff_into_Tuff]

mine is doing the exact same thing

[SunsetRunner]

Having the exact same problem since 1st June 17. Battery on Fitbit is full and paired with laptop. No reason not updating from what I can see.!!!!

[jnan213]

same here but I'm using a pc. synced friday evening then stopped. email inquiries are 2 days out for response..

[rustell]

I'm in the same boat... I have tried everything listed here with the same results.... nothing.

[Kazimac]

I tweeted, got back to me in a few hours, all sorted x

Sent from my Windows 10 phone

[Metoo5]

Exactly my problem. Think I'm through with Fitbit. At least my other two worked for 11 months and 7 months, This one is only a month old and it says it can't sync because the device is sync'd to something else. No it isn't

[Metoo5]

Is this a connection problem with Fitbit and not our devices?

[rustell]

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@Kazimac wrote:
I tweeted, got back to me in a few hours, all sorted x

Sent from my Windows 10 phone

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How about sharing what they did to "sort you out"

[Kazimac · Accepted solution]

If you contact them its easily sorted. I followed their advice: Unpaired my zip, set up my zip as a,new device, bingo!!

Sent from my Windows 10 phone

[yackmo360]

I did that early today.  Did not work guess I will try again. 

[yackmo360]

Worked this time. 

[rustell]

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@Kazimac wrote:
If you contact them its easily sorted. I followed their advice: Unpaired my zip, set up my zip as a,new device, bingo!!

Sent from my Windows 10 phone

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This worked... the key is to set it up as a new device... Thanks Kazimac

[Metoo5]

I am NOT going to remove and add my zip as a new device every month because It won't sync. I AM going to tell people not to buy Fitbit until they can fix this sync problem that has been going on for at least 2 years that I know of

[Metoo5]

Mine did exactly the same thing which is why I think it's a problem with the Fitbit network

[rustell]

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@rustell wrote:

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@Kazimac wrote:
If you contact them its easily sorted. I followed their advice: Unpaired my zip, set up my zip as a,new device, bingo!!

Sent from my Windows 10 phone

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This worked... the key is to set it up as a new device... Thanks Kazimac

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Well .... it worked once. The only way I can get mine to sync is to set it up as a new fit-bit.

[laschles]

I have the same problem since June 2nd...did all the obvious fixes...maybe this is a FItBit issue they need to resolve?