Fitbit Zip problems

[SuziSenior]

Hi, I'm hoping someone can help me. I've spoken to support who just keep sending me the troubleshooting steps but I'm still having major problems.
My zip suddenly stopped syncing. I have tried logging in and out, reinstalled the app and have tried on several different devices. My main device is a Samsung a3 which has always worked until last week. I've now tried windows 10 and Ipad but it just can't find my zip. I disconnected the zip and now it won't reconnect at all. It says it's found my zip but it can't connect. (That's on all devices I've tried.) I've changed the battery and tried to get the zip to reboot too but when I normally do this I see a code on the screen followed by the smilies etc. This time it goes straight to calories. The display is working fine, I can tap through all the normal screens but it's got totally the wrong time showing and doesn't always change to 0 at midnight. I haven't been able to get this to work properly for nearly a week.
Have I bust it? It's a bit scratched as my kitten likes to steal it (weirdly he is drawn to it and if I leave it accessible he grabs it) I've also got it slightly wet.
I'm just asking if anyone else has got any ideas of how I can get this unit to work. I'm reluctant to buy a new one as I've also been told my phone isn't compatible now and I don't have regular access to the other devices I've mentioned.
Any help greatly received.
Thanks Suzi

[SuziSenior]

Hi, Thanks for the message. Fitbit support were amazing and I'm all back up and running.
Thanks Suzi

[Wolke]

Thanks for your email. In fact, my problem is not solved. Suzi Senior
mentioned that customer service was quite helpful. Do have a telephone
number for them?

Thanks,
Wolke

[RobertoME]

Hi @SuziSenior and @Wolke. 

@SuziSenior glad to hear you received support from our Support team. Don't forget to keep participating in our Community Forums. 

@Wolke thank you for the update and for letting me know the issue still persist. Have you tried the suggestions I mentioned before? 

About the phone number you ask let me give it to you:

You can reach us at 1 (877)-623-4997. Our available hours are 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. We're also available on weekends from 6:00AM to 5:30PM PST. 

Beside this you can use this link: Contact Support for other options like Chat or emails.

Hope this helps and let me know if I can help you in something else.

[Wolke]

Hi Roberto,
I used the number you included in your email and Nico was able to help me.
He also sent me an email with the exact steps we took to get my Zip to sync
again to my phone.

Many thanks for your help.
Wolke

[RobertoME]

Hi there @Wolke, I'm glad my friend Nico was able to help you to get you back on track. That's awesome.

Thank you for keep me posted and don't forget to keep participating in our Community by visiting the Discussions boards.

See you around and stay awesome!