Fitbit not syncing

[negril13]

I too, am fed up.  The Fitbit online team seem very efficient with pushing product, but short on customer service.  My Zip Fitbit will NOT sync - despite jumping through ALL troubleshooting hoops - repeatedly.   A friend mentioned Fitbit would happily replace my device, but so far, no luck.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @negril13! I'm very sorry to hear about the syncing issues you've been having with your Fitbit Zip. Thanks for the troubleshooting steps you've attempted already, nice way to go!

However and besides those steps you took for this issue, I'd like to know what they were exactly. Also, can you tell me the platform you're using to sync your device? Are you getting any error message on the tracker or the app when you sync? 

I'd recommend trying removing your device by following these steps:

• From the Fitbit app tap the button on the top left corner and tap "devices".
• Tap on your Fitbit listed in the menu and then at the bottom tap "Remove This device". 
• Go into the Bluetooth settings on your phone and tap on "Forget This Device".
• Go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device.

Make sure all other bluetooth enabled devices are out of range when you do this.

Last but not least, in regards to what your friend told you about Fitbit replacing your device, this will depend on the status of your Warranty Period and after they verify if your tracker is defective or not. As you may know, every case is totally different and that's why our team offers specific help for every single scenario.  

Give it a shot and let me know if this works!