Zip not tracking steps - Fitbit Community

Zip not tracking steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

graylady

2 0 0

I get the smiley face and the time but that's all and it isn't tracking steps.. Have a full battery. Anyone know what the problem is?

Moderator edit: title for clarity

Best Answer

1 REPLY 1

LucyAP

Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

5385 280 3771

Nice to see you here @graylady! This sounds odd. To make sure that your tracker is working correctly please, restart it. If this doesn't work, try setting it up as a new device.

I hope this helps, keep me posted! 😉

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer