ANSWERED
Accepted Solutions
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @jcam1013 I'd like to know if you try contacting them at 1 (877)-623-4997. The available hours to contact them are 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. They're also available on weekends from 6:00AM to 5:30PM PST. Also, please know they take between 48 hours to reply you back via email but they'll always do so don't worry my friend.
Have a nice day! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the forums @jcam1013! I believe @SunsetRunner's suggestion is the best course of action to follow to protect your personal information; let our Customer Service team know about this and hopefully they'll reunite the Fitbit to their owner! 
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @jcam1013 I'd like to know if you try contacting them at 1 (877)-623-4997. The available hours to contact them are 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. They're also available on weekends from 6:00AM to 5:30PM PST. Also, please know they take between 48 hours to reply you back via email but they'll always do so don't worry my friend.
Have a nice day!
Best Answer