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How do I set up a Zip replacement?

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‎06-07-2018 10:24 - last edited on ‎09-28-2021 19:36 by Fitbit Moderator

‎06-07-2018 10:24 - last edited on ‎09-28-2021 19:36 by Fitbit Moderator

I lost my Zip and just got a replacement.  When I set the new one up, will it continue with my original account or start a whole new one?  I don't want to lose all my data!

 

Moderator edit: updated subject for clarity

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Accepted Solutions

‎06-07-2018 12:42

‎06-07-2018 12:42

Hi @JanJanS  just set up as a replacement device on an existing account. Your history will be there.

 

Keep on stepping!

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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4 REPLIES 4

‎06-07-2018 12:42

‎06-07-2018 12:42

Hi @JanJanS  just set up as a replacement device on an existing account. Your history will be there.

 

Keep on stepping!

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-07-2018 12:56

In response to Odyssey13

‎06-07-2018 12:56

Thank you!
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‎06-07-2018 15:07

In response to JanJanS

‎06-07-2018 15:07

Awesome help @Odyssey13! Welcome to the Forums @JanJanS! So good to hear that @Odyssey13's tip worked and that you are back on track.

 

I have gone ahead and marked @Odyssey13's as an Accepted Solution. Marking posts as solutions is a great way of thanking another community member while also highlighting their solution so that it may be discovered more easily by other community member facing the same questions or issues as you. You can read more about Accepted Solutions here.

 

I hope to see you around more often! 🙂 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

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‎08-20-2018 14:09

‎08-20-2018 14:09

How do I set up a replacement Fitbit Zip? I can no longer connect with my Dashboard! It does not appear on my computer and when I try to add the replacement it won't let me, saying, "An account has already been set up with this email." VERY frustrating!

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