05-26-2015 06:31
05-26-2015 06:31
I recently ordered a new Zip to replace my Flex (tired of wearing a bracelet) and gave my Flex to my daughter. I started wearing it under my clothes at first but found it was hardly capturing any steps. So I moved it to my waist and it's picking up some but definitely not all. I'm pretty regularly ~6500 steps per day during the week and more on the weekends. The first day I had the zip I think it counted about 3800. I was very active this weekend, walking most of Sunday afternoon and moving around most of the day yesterday and still only managed a regular M-F count both days.
Is there anything I can do or trick on how to position it so that it counts more accurately during normal movement? I think it does a better job when I'm "walking for exercise" but just keeping busy around the house and even up and down stairs, it struggles. I never had a problem with the Flex.
I'm 5'3" if that makes any difference. Thanks for any help you can offer.
Answered! Go to the Best Answer.
05-29-2015 12:07
05-29-2015 12:07
Welcome to the forums @irishpaperdoll! I'll be glad to help you on this
There may be different reasons as to why you are seeing step variation with your Zip, for example:
If your Zip is still encountering a problem, please let our Customer Support team know this here and they will be glad to further assist you.
Let me know if you have any questions!
05-29-2015 12:07
05-29-2015 12:07
Welcome to the forums @irishpaperdoll! I'll be glad to help you on this
There may be different reasons as to why you are seeing step variation with your Zip, for example:
If your Zip is still encountering a problem, please let our Customer Support team know this here and they will be glad to further assist you.
Let me know if you have any questions!
02-26-2019 05:46
02-26-2019 05:46
I wonder if any of this worked for the questioner. I'm having the same problem.
10-21-2022 09:44
10-21-2022 09:44
I doubt it. I even "chatted" with a representative and got nowhere.
12-16-2022 18:54
12-16-2022 18:54
I don't know where to really post questions but I'm hoping whoever Reeses can tell me what to do I accidentally added 1000 miles on my dashboard rather than 1000 steps how do I delete that data
12-16-2022 18:57
12-16-2022 18:57
don't know where to really post questions but I'm hoping whoever Reads this can tell me what to do I accidentally added 1000 miles on my dashboard rather than 1000 steps how do I delete that data