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Inaccurate steps & distance

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‎12-02-2016 06:20

‎12-02-2016 06:20

Hi Fitbit Zip is going crazy!  In one day it tracked over 20 miles and it never stopped registering.  As I was holding it and standing still, the step continued to accummulate.  This morning I removed the battery and resynced it to my computer.  It already registers 4397 steps for today and I haven't even worn it yet.  What should I do?  Thanks, Melinda

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‎12-02-2016 08:18

‎12-02-2016 08:18

Welcome to the Community @meckhardt! Try performing the restart again but this time do it 2 or 3 times in a row and keep an eye on it, if the issue persists contact the Support Team so they can review your device history and see the options. 

 

See you around! 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎12-03-2016 11:15

‎12-03-2016 11:15

Contact fitbit customer service, at

https://www.fitbit.com/legal/returns-and-warranty

 

It sounds like your Zip has developed a problem that is not your fault, and I have found  Fitbit to be  responsive about warranty work.

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‎12-08-2016 06:52

In response to SunsetRunner

‎12-08-2016 06:52

I totally agree with you @SunsetRunner, the best option is to contacting the Support Team. 🙂  Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

See you around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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