I will never get a Fitbit again. I recently lost my Fitbit and had gotten It back through lost and found. In order to ensure I have my original Fitbit, I went through my account to try to find the serial number associated with MY Fitbit. Couldnt find anything of the sort. So I call customer service.
I asked them for the serial number for my original Fitbit to verify that the one I got back was mine. They said they cannot provide me that information. They told that it is on the original box, and I can call the store or check receipt. First of all, I worked at the store I bought it from, and we are not associated with that kind of information, and second of all, receipts do not show serial numbers, and third of all, why in the world would I still have the original box a year later? It's a waste of space when I'm moving everywhere.
Then I ask them if they can at least use the numbers within the one I received back to verify it's the same one on file. They refuse to.
The solution was to sync to the app even though I told them I wasnt able to sync, where it can possibly be a problem, due to me not syncing to Fitbit app in a long time (I use other apps to sync it with), and due to my phone change.
I told them a million times I do not want to troubleshoot on syncing, because I do not want to sync a Fitbit that is not mine. That was what I'm trying to figure out. If it is mine or not, so that I can return it to the lost and found.
Never again will I invest in Fitbit, because not only do they not provide you the serial numbers associated with your ZIP within your account but they refuse to provide it. On top of that, this is not a preventative measure on stealing. They didnt seem to offer a disabling feature on my lost Fitbit, that someone recently synced, and doesnt offer assistance to ensure someone's lost Fitbit goes right back to them. I basically have a lost Fitbit that could or could not be mine. How will I ever know? Since Fitbit does nothing to help with information that is YOUR right to know since YOU bought it!
Update:
Fitbit I contacted support for a second time through live chat, they had me sync the found device in which it replaced original device. Supposedly on their end, it shows as a new device, which is obvious as it forced me to replace my original device in order to sync as an option. Then I tried to delete "new device" which he told me to do. It deleted my original old device from my profile completely. Which was not what I wanted to do in the first place. I even mentioned that before we proceeded in syncing, if it will erase my original device since it says about replacing. I will no longer invest in Fitbit. Just the fact that you cannot provide a serial number without a fight is ridiculous. Every other company has serial numbers on their products. This all could've been avoided if I'm able to somehow see if two fitbits are the same serial number. And they told me there is no way for original owner to get their lost Fitbit either. There is no preventative measures on theft. And it's an expensive product to just lose.
As far as I know, you can identify two different fitbits by Bluetooth MAC Ids from syncing
But that's impossible to find with my lost Fitbit thanks to the company making it difficult so I can compare it to found Fitbit. Thanks FITBIT for being a huge part in the cycle of stolen fitbits. Because even if the found Fitbit Is not mine, and I can return it to your company to find original owner, you somehow have no way in tracking owner to send back to. Which you would think should be easy since a serial number should be associated with said device and all our info is within the accounts. I will ensure all the people I know, will know what kind of investment they will be getting into with a Fitbit
Moderator edit: merged reply
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer
